Frequently Asked Questions

No, we do not check your credit score.

Yes, You will need to sign a lease contract with us.

We provide a stove, A/C and refrigerator. You can buy good furniture at a local furniture store or at a Goodwill store for a good price.

Please visit us at our office to discuss further. Address: 4742 Yale St., Houston, TX 77018.

If you witness a crime in your community, it is important to take the following steps:

1. Stay safe. If you are in danger, do not try to apprehend the suspect yourself. Instead, remove yourself from the situation and call the police immediately.

2. Call the police. The police will be able to respond to the scene and investigate the crime. They will also be able to provide you with more information about what to do next.

3. Report the crime to your landlord or community association.

4. Be a good witness. If you are asked to be a witness in a crime, be sure to tell the police everything you saw and heard. Be as accurate and detailed as possible, as this information will be important in the investigation.

Community policies are guidelines that establish the expectations for behavior within a community. They are designed to promote a safe, respectful, and inclusive environment for all members of the community. Community policies can cover a wide range of topics, such as:

1. Use of common areas: This may include rules about noise levels, cleanliness, and use of facilities.
2. Respect for others: This may include rules about harassment, discrimination, and violence.
3. Safety: This may include rules about fire safety, emergency procedures, and hazardous materials.
4. Environmental protection: This may include rules about recycling, waste disposal, and water conservation.
5. Community engagement: This may include rules about participation in community meetings and events.

You can find them in your contract lease, and if you still have some questions about them you can contact us.

• Use the Site for any unlawful activity or encourage others to engage in behavior that may constitute a criminal offense or give rise to civil liability.
• Post or transmit discriminatory, libelous, harassing, defamatory, obscene, pornographic, or otherwise unlawful content.
• Use the Site to impersonate other individuals or organizations.
• Use the Site to upload content containing a software virus, or any other computer code, files, or programs that may alter, damage, or disrupt the Site’s operation or the hardware or software of any person accessing the Site.
• Upload, post, email, or otherwise communicate any materials for which you do not possess the legal or contractual right to convey.
• Disrupt the regular flow of communication in any manner.
• Claim or represent any corporation, association, or other entity without a legitimate relationship
• Refrain from posting or sending unsolicited advertising, promotional materials, or other solicitations.
• Post anything that infringes or violates the intellectual property rights of others.
• Collect and store personal information about others.

1. Document the damage. Take pictures or videos of the damage, and make sure to date and time stamp them.
2. Report the damage to your landlord. Your landlord is responsible for making repairs to your apartment, and they may also be able to help you pursue legal action against the person who harmed your apartment.
3. File a police report. If the damage is serious, you should file a police report. This will help to document the crime and may also be helpful if you decide to pursue legal action.
4. Contact your insurance company. If you have renters insurance, your policy may cover the damage to your apartment. Be sure to contact your insurance company as soon as possible to file a claim.

In general, yes, you can report a violation of the regulations anonymously.

You can report it by phone call or message at (832) 626-1800. Or join into our Zoom office with ZOOM ID: 832 626 1800.

You are allowed to have nice plants and one chair outside your unit. We appreciate your efforts in keeping the community neat and tidy.

If you want to move out, you need to inform us 60 days in advance before your lease expires or before your desired move-out date. Please check your lease agreement for any potential fees associated with early termination.

You can have 1 visitor parking permit, for 02 nights, per week.

If you have a paper plate for your vehicle, you can submit a photo of the paper plate. Your parking permit will be issued with the paper plate’s expiration date. Once you receive your permanent plate, you will need to renew the permit with the updated information.

To obtain a parking permit, please provide the following information:

* Model;
* Make;
* Year;
* Color;
* License plate number;
* 5 Pictures; (front, back, left and right side and close-up plate number)
* VIN (Vehicle Identification Number).

For parking permits, you are allowed the following:

* 1 parking permit for a 1-bedroom unit;

* 2 parking permits for a 2-bedroom unit.

Please inform us in advance so we can check availability. An inspection of your current unit will be required. Additionally, you will need to pay:

* $195 transfer fee;
* $50 application fee;
* The deposit amount;
* The rent for the new unit.

You can reach us by phone or text at (832) 626-1800. Alternatively, you can join our Zoom office using the Zoom ID: 832 626 1800. We’re here to assist you with any issues you may have.

Please contact our Maintenance Department. You can reach them at the main number +12816688400, Ext. 300, or the Spanish number +12816688400, Ext. 402.

Part 1: To answer the client:

We apologize for the inconvenience. Our team can promptly send a technician to diagnose and address the issue. Please let us know a convenient time for you. Please note, that depending on the cause, there may be associated charges, as outlined in your lease agreement. We appreciate your cooperation.

Part 2: To get to know details: There can be many reasons why, the most common is that the air filter may be dirty and needs replacement or cleaning. Also the unfrequent use during the year may cause it to stop working. Another reason maybe it does not have enough liquid refrigerant. Maybe the compressor is damaged, or the fan stopped spinning. If it is Central HVAC, the tenant is responsible for keeping the filter clean or replacing it.

Part 1: To answer client:

We apologize for the inconvenience. Our team can promptly send a technician to diagnose and address the issue. Please let us know a convenient time for you. Please note, that depending on the cause, there may be associated charges, as outlined in your lease agreement. We appreciate your cooperation.

Part 2: To get to know details: There can be many reasons why, the most common is that the air filter may be dirty and needs replacement or cleaning. Another reason maybe it does not have enough liquid refrigerant. Maybe the compressor is damaged, or the fan stopped spinning. If it is Central AC, the tenant is responsible for keeping the filter clean or replacing it.

We advise tenants against performing or arranging repairs on the property themselves. It’s important to leave repairs to our authorized maintenance team to ensure they are done safely and effectively.

Please contact and report to the vendor CSC directly as it is their scope of work. The hotline contact number is on each machine.

We typically refer to the pricing list outlined in the Lease Addendum. However, keep in mind that prices may vary based on factors like the nature of the issue and the costs of labor and materials involved.

For Post Oak tenants: We offer the Pest Control servie, we can schedule you for the next visit, usually the first and third Wednesday of the month. That visit is for controlling certain pests, like roaches, ants, flies, gnats. We do not include rats, bed bugs and certain bugs, they have extra charge by the Pest Control Company.

For other Properties: We do not offer the Pest Control Service, but we can arrange the visit for you and you can pay the bill directly to the Pest Control Company.

The cost of repairs depends on the nature of the issue. Our Maintenance team can handle some repairs at no charge. However, if the repair is due to wear and tear or damage caused by the tenant, there may be charges involved.

To request maintenance service, please follow these steps:

1. Download the Resident Portal App.
2. Log in to the Resident Portal.
3. Submit a Work Order for any repair or maintenance request you have.
4. Our team will receive your Work Order and assign it to the technician team.
5. The technician will contact you to schedule a time for the repair or maintenance.

We apologize for the inconvenience you’ve been experiencing and the delay in repairing your unit. I understand your frustration. Our maintenance team is diligently working to assess the situation and develop a comprehensive plan for the repairs. We will get back to you as soon as possible with an update and detailed timeline. Thank you for your patience.

We apologize for any inconvenience this situation may have caused. Please note that the construction workers are not part of our maintenance team and are not under our direct employment or supervision. We will investigate the matter and report it to their management company to address your concerns. Thank you for bringing this to our attention.

All our apartments feature ceramic tile or vinyl flooring throughout, ensuring a clean and comfortable environment. As we do not have any carpets, bed bugs are unlikely to be present when you move in. If bed bugs do appear, they may have come with your furniture. In such cases, you would be responsible for extermination costs. We can assist by contacting an extermination company for a quote. Would you like us to arrange that for you?

Please reach out to us with your proposed changes, and we’ll guide you through our policy regarding alterations. Keep in mind that any alterations should be approved by us and not damage the property.

Our team will work on the issue as soon as possible. Please provide us a time frame and date when you will be available at home to receive the Maintenance team, or if we have permission to enter with the office key if you will not be home.

Although our policy applies late fees uniformly, we understand financial difficulties may arise. We encourage proactive communication to discuss payment plans, helping to avoid late fees and ensure timely rent payments.

The occurrence of a reversed payment might be due to various reasons, such as insufficient funds, an error in the transaction process, or a banking issue. As a platform facilitating rent payments, we don’t have direct involvement in the banking transactions. It’s recommended to reach out to your bank for further assistance and specific details regarding the reversed payment. They’ll be able to provide you with the necessary information and help resolve any issues related to the transaction.

As stated in our payment policy, late fees are applied to all tenants. To ensure fairness, we enforce this policy consistently. We encourage you to make timely rent payments to avoid future late fees.

You can log-in your resident account to update your balance.

The eviction process begins when you receive a notice to vacate. Following this notice, you typically have 3-4 days to vacate the unit. If the unit remains occupied beyond this timeframe, we initiate legal proceedings.

You’ll be aware of eviction proceedings when you receive a notice to vacate either posted on your door or delivered via certified mail. Take a look for a sample notification attached.

To avoid eviction, it’s crucial to ensure that your rent is paid on time. If you’re experiencing difficulty in making timely payments, you can reach out to the delinquency department to discuss setting up a payment plan. By adhering to the terms of the plan, you can work towards resolving any outstanding balances and prevent eviction proceedings.

After the court date, you have a grace period of 5 days to vacate the premises. If you choose not to vacate the unit during this time, we will proceed with filing a writ for unit possession.

Regarding eviction cases, our delinquency department are willing to check all the cases individually. Please kindly request to review your case if it can be dismissed via 281 668 8080.

Please kindly contact Delinquency Team – 281 668 8080, for further information and support.

To pay your rent through Zego PayLease, please visit participating grocery stores. Provide them with your Zego PayLease ID and pay in cash, keeping the receipts as proof of payment. For further information, kindly reach out the Delinquency department via 281 668 8080.

Turn on access of the link to everyone to view: https://drive.google.com/drive/folders/1ucRKu-J68D2viQHrx1QOxgHSgARWCXUZ

Typically, there are two payment methods available for paying rent:

1. ACH (Bank Account)
2. Zego PayLease ID

Starting from the 3rd, late fees will be applied on a daily basis. There will be a charge of $50 on the 4th and $10 from the 5th through the 19th.

We can put your application process on hold while we wait for your next paystub to come.

Yes, you can come for a viewing and pick up the application forms from there. Once you filled it out you can turn it in at any of our offices. (Check showing schedule to see what time and office works better for the applicant)

No, we don’t accept any payments at the office. We process application fees through zego cash payments only.

No, the application fee is the only payment issued to be paid in cash. You can pay it at any Walmart, ACE, PLS, … The cashiers will ask for the company’s name, please tell them to pay to Zego Paylease Community and present them with the account number. If approved and decide to move in, you can pay make your rent payments online with the Zego app.

To send the required documents, you have two options:

1. Email: You can send the documents to application@hexapm.com.
2. Text Message: You can also upload a picture of the documents in good quality and send them via text message.

Choose the option that is most convenient for you, and ensure that all required documents are included.

If you receive your income in cash, you can provide a notarized letter from your employer as proof of income. The letter should include the following details:

* Name of the employer and company you work for;
* The amount you get paid and the pay period (hourly/weekly/ monthly);
* Your position;
* The employer’s signature;
* Contact number;
* Stamp from a Notary.

To obtain rental insurance, please contact a rental insurance company and set up insurance coverage for the unit you have been assigned. The minimum liability coverage required is $100,000. Ensure that the policy is registered under your name, and the policy’s effective date is no later than your move-in date.

We recommend contacting the insurance company at least 2 days before your move-in date, as it can take at least 24 hours to process your request. Once you’ve set up your rental insurance, please send us a confirmation email with the account holder’s name matching your name, the account number, and the start date of the policy.

Toggle, Lemonade, State Farm,..

To set up your electricity, please contact a light company and ensure that the service starts no later than your move-in date. We recommend contacting the company at least 2 days before your move-in date, as it can take at least 24 hours to process your request.

Once you have set up your electricity service, please send us a confirmation email with the account holder’s name, the account number, and the start date of the service.

TXU, Ambit Energy, Green Mountain Energy, Amigo Energy,…

To set up your internet, we recommend reaching out to internet service providers to inquire about availability at the property. We suggest considering services from providers such as One Cable, AT&T (also known as Sparkling)

We only accept cash payments at designated stores for application fees. However, once applicants become residents, they can conveniently pay through our resident portal using their phones.

Applicants can pay the application fee at various grocery stores such as Walmart, ACE, PLS, and more. Simply inform the cashier to pay to Zego Paylease Community and provide them with the account number. To find Zego cash pay locations near you, enter your current zip code in this link: https://www.paylease.com/cashpay/locations?crd=1&vpw=1280. Additionally, we have included the link in the payment card sent to you in the initial email. Each applicant will have a unique link associated with their payment card.

Thanks for your offer but we do not accept co-signers yet.

We accept housing vouchers at certain properties at certain times (please check the occupancy and check with property manager before inform prospects) The process for housing voucher applicants will take up to 2 months to process.

Maximum Occupancy Standard:

Studio: 2 adults

• One-bedroom: 2 adults
• Two-bedroom: 4 adults
• Three-bedroom: 6 adults

To ensure we have all the necessary documentation, please provide the following:

For standard verification:

1. Identification (ID)
2. Social Security Number (SSN)
3. Last 03 pay stubs
4. Bank statement from the last 03 months
5.  Employment verification
6. Rental verification

For Individuals paid in cash:

1. Identification (ID)
2. Social Security Number (SSN)
3. Most recent tax return
4. Bank statements
5. Notarized letter
6. Employment verification
7. Rental verification

Thank you for your cooperation. If you have any questions or need assistance, please feel free to contact us.

If the lease is from 6 months to 11 months, the rent will be added $100 in monthly rent and the deposit

We don’t accept any lease under 6 months.

• Notice: This is only applicable for property under 90% occupancy rate (contact suppervisor)

For dogs: deposit: $250, one time charge: $250 and monthly fee: $35

For cats: deposit: $250, one time charge: $250 and monthly fee: $25

Inventory Sheet

• Notice: Check Inventory sheet in rent tab

We gladly accept housing vouchers specifically ONLY from Section 8

• Notice: we don’t accept any other vouchers beside section 8 and only for Yale, Post Oak and Weaver if they are under 80% occupancy (contact suppervisor)

Yes, please check your Lease Addendums for more details.