How do I buy the rental insurance through Epremium?
How do I use the resident portal?
How do I submit an online rental application?
What is the crime rate like around the area?
Please visit the nearest police station’s website and it will show you the ratings. 😊
Can we bar b que on the property?
Yes, please check your Lease Addendums for more details. 😊
How do I avoid my car being towed?
Please make sure you have a valid parking permit provided by us for your state registered motor vehicle and only park in your assigned parking spot. 😊
Can I see the surveillance cameras from last night?
Our authorized staff work directly with the authorities at the police department regarding any crimes caught on our surveillance cameras. Please make a police report as soon as possible and we will help you with the best of our abilities. 😊
When will I receive my security deposit after I move out?
Our accounting department will process your security deposit within 30 days after you sign our move-out form and return the keys to the apartment. The security deposit will arrive in a plain white envelope in 7-10 business days to the forwarding address that you provided. 😊
I have been living here for a long time and my unit is old. Can I transfer or upgrade my current apartment?
Yes, you can! We can schedule you in for an appointment to sign a new contract with our discounted upgraded prices. We will begin upgrading your unit without you needing to move! 😊
How do I place a work order?
Please visit our website to login into your resident portal. You can place work orders there and much more. 😊
I have a friend looking for an apartment, do you offer referral credits?
Yes we do! You can get up to a $200 dollar credit towards your rent! Please make sure they place
your legal name & your apartment number on their application. 😊
Do you check my credit?
No, we do not check your credit score. 😊
What are your requirements?
We require your income to be at least 2.5 times the rent, no criminal background, and no prior evictions. We do have a second chance program for broken leases & evictions. 😊
Where do I pay the application fee?
You need to submit an application first. Our application department will contact you to instruct you shortly after we receive it. 😊
How can I move in ASAP?
Please go to our website to select the property you are interested in and submit an application. Our application department will reach out to you with instructions soon after we receive your application. 😊
How will I know if I am approved or denied?
You will be notified by email by our application department. 😊
How long does the application process take?
Depending on how quickly you can submit all the documentation that we require to our application department. The decision may take up to 48 business hours starting from the time we receive everything. 😊
Do I have to sign a contract?
Yes, You will need to sign a lease contract with us. 😊
Does the apartment come furnished?
No, unfortunately it does not come furnished. We only provide a stove and refrigerator. You can buy good furniture at a local furniture store or at a Goodwill store for a good price. 😊
What is the move-in cost?
You will need to pay for the first month’s rent and security deposit before moving in. 😊
How much is the security deposit?
It varies on an apartment complex and your qualification. Visit our website to find out more about your security deposit. 😊
What documents do I need to provide when I apply?
State issued identification card, Social Security Card, your proof of income (3 most recent check stubs/ government award letter), 3 most recent bank statements, employment verification filled by your employer, our rental history form filled by your current landlord, $50 application fee for every applicant over 18 years old. 😊
Do you accept a felony conviction?
Please visit us at our office to discuss further. Address: 4742 Yale St., Houston, TX 77018 😊
Do you accept bankruptcy?
We do have a second chance program for bankruptcy. Please visit us at our office to discuss further. Address: 4742 Yale St., Houston, TX 77018 😊
Do you accept a broken lease or eviction?
We do have a second chance program for broken leases & evictions. Please visit us at our office to discuss further. Address: 4742 Yale St., Houston, TX 77018 😊
Do you accept government housing vouchers?
Sorry, we do not accept government housing vouchers. 😊
How can I check availability?
Click and visit our website or you can call (346) 396-1960 to check it 😊
When can I tour the apartment?
Please schedule through our website. We are looking forward to meeting with you soon 😊
Is it pet-friendly?
We accept small pets that are not aggressive 😊
What utilities do I pay?
Depending on the apartment complex, please visit our website or call us to find out more details (346) 396-1960 😊