Moving to a new city can be exciting, but it also comes with its share of responsibilities. One of the most important tasks when relocating to Houston, Texas, is setting up your utilities. From electricity to internet and waste services, getting everything in place before you settle in can save you time, stress, and money. Houston has a unique system for utility setup, especially due to its deregulated electricity market and specific local services. In this Houston utility setup guide, we’ll walk you through every step of setting up your essential services in Houston.
1. Setting Up Electricity in Houston
Understanding Houston’s Deregulated Electricity Market
Houston operates in a deregulated electricity market, which gives residents the power to choose their electricity provider. Unlike cities where the local government or a single utility company controls both the generation and delivery of electricity, Houston residents can select from a variety of retail electricity providers (REPs). This offers flexibility but can also be confusing, especially for newcomers.
You’ll pay two separate charges: one for the delivery of electricity, which is managed by CenterPoint Energy, and another for the supply of electricity, which you choose through your provider. CenterPoint Energy will deliver electricity to your home regardless of your supplier, but you’ll need to choose a Retail Electric Provider (REP) for the supply.
How to Choose the Right Electricity Provider
Selecting the right electricity plan can be overwhelming, especially with so many options available. To start, visit websites like Power to Choose, a state-run platform that lets you compare various electricity plans, rates, and providers. When reviewing plans, consider the following:
- Fixed vs. Variable Rates: Fixed-rate plans lock in your rate for the duration of the contract, while variable-rate plans can fluctuate based on market conditions.
- Green Energy Options: Many providers offer renewable energy plans, such as solar or wind, if you are interested in reducing your carbon footprint.
- Plan Length: Options typically range from 3 months to 36 months, so choose a plan that aligns with your length of stay or preferences.
How to Set Up Electricity Service
Once you’ve selected your provider, you can easily sign up online or by phone. Providers typically require the following information:
- Your new address in Houston
- Your contact information
- Your payment method and credit check (depending on the provider)
It’s recommended to set up electricity at least 5-7 days before your move-in date to ensure there is no delay in having power at your new home. Once your account is active, you will begin receiving monthly bills from your REP based on your usage and the rate plan you’ve chosen.
Electricity Delivery Service: CenterPoint Energy
Even though you can choose your electricity supplier, CenterPoint Energy remains responsible for the delivery of electricity to your home. This includes maintaining power lines, responding to outages, and ensuring the safety and reliability of the electrical grid. If you experience a power outage or have issues with the infrastructure (wires, poles), you will need to contact CenterPoint Energy.
For CenterPoint Energy, you can initiate service, report outages, and pay bills through their website or by calling their customer service line.
2. Setting Up Gas Service in Houston
Who Provides Gas in Houston?
Houston residents get their natural gas service from CenterPoint Energy, which is the exclusive gas provider in the area. Whether you’re living in an apartment or a single-family home, CenterPoint Energy is responsible for providing gas for heating, cooking, hot water, and other appliances that require natural gas.
How to Set Up Gas Service
To get your gas service started, follow these steps:
- Visit CenterPoint Energy’s website: Go to the service activation page.
- Enter Your Details: Provide your new address, contact information, and proof of identity.
- Set Up Billing and Payment: You can choose a convenient billing method (e.g., online payment, auto-pay, or paper billing).
Make sure to arrange your gas service at least a week before your move-in date to ensure your gas is turned on when you arrive.
How to Troubleshoot Gas Issues
For gas-related emergencies, such as a leak, or for issues with your meter, you can contact CenterPoint Energy immediately. They also provide helpful customer service for general inquiries, billing issues, and service repairs.
3. Setting Up Water and Sewer Services
Water and Sewer Services in Houston
In Houston, most residential areas are served by the City of Houston’s Public Works Department for water and sewer services. Water services cover everything from drinking water to wastewater treatment and stormwater drainage. The sewer service is responsible for transporting wastewater from your home to the treatment facilities.
However, in some residential areas, a Municipal Utility District (MUD) may provide water and sewer services. MUDs are independent districts set up to provide utility services to specific areas, and they typically operate outside of city jurisdiction.
How to Set Up Water Service with the City of Houston
To set up water and sewer services in Houston, follow these steps:
- Check Your Provider: Visit the City of Houston’s Public Works website or use the Water Districts Map to determine if your area is served by the city or a MUD.
- Apply Online: You can start your service online by providing your address, contact details, and other required documentation.
- Schedule Activation: Depending on your provider, service can often be activated within a few days to a week.
Water and Sewer Payment Methods
You can pay for your water and sewer services online, by phone, or through automatic bank drafts. If you live in a MUD area, check your provider’s website for specific payment options.
4. Garbage and Recycling Services
Waste and Recycling Services in Houston
For residents of Houston, garbage and recycling collection services are typically included in the water and sewer utility package. The City of Houston provides waste management services, including curbside collection of trash, recyclables, and yard waste.
Setting Up Garbage and Recycling Services
If you live within the City of Houston, garbage and recycling services are automatically included in your utility setup. However, you will need to ensure that your residence is added to the city’s service list by calling 311 or visiting the Public Works Department.
If you live outside of city limits or in a private development, you will need to arrange for waste management through a private provider. Check with your landlord or property manager for more details.
Special Waste Disposal
The City of Houston offers bulk trash and special waste collection services. You can request these services by contacting 311 or scheduling a pickup online. They also provide options for hazardous waste disposal and e-waste recycling.
5. Setting Up Internet and Phone Services
Internet Providers in Houston
Houston has a wide range of internet providers, so finding one that fits your needs is relatively easy. Some of the most common options include:
- AT&T: Offers both DSL and fiber optic internet plans.
- Xfinity (Comcast): Known for its fast cable internet service.
- Google Fiber: Provides high-speed fiber internet in select areas.
- Spectrum: Offers broadband services in many parts of the city.
When selecting an internet provider, consider the speed options, customer service ratings, and availability in your specific area.
How to Set Up Internet Service
Once you’ve chosen your provider, you can set up service online or by calling their customer service line. Make sure to schedule an installation date that works with your moving timeline. Installation often requires a technician to come to your home, so plan accordingly.
Phone Services in Houston
Traditional landline phone services are still available through providers like AT&T. Alternatively, you can opt for Voice over Internet Protocol (VoIP) services such as Ooma, Vonage, or Google Voice, which are often cheaper and more flexible.
6. Cable and Satellite TV Services
TV Providers in Houston
Houston offers a variety of cable and satellite TV providers, including Xfinity, AT&T U-verse, Dish Network, and DirecTV. Availability may depend on your location, so it’s important to confirm which providers service your area.
Setting Up TV Services
Contact your chosen provider to set up cable or satellite TV services. Many providers offer bundle packages that include internet, TV, and phone services, which can save you money in the long run.
7. Additional Considerations for Utility Setup in Houston
Timing Your Utility Setup
To avoid delays and ensure that all services are active by the time you move in, aim to set up utilities 5-7 days before your move-in date. This will give you time to resolve any issues that may arise during the setup process.
Payment Options
Many utility providers in Houston offer online bill pay, autopay, and paper billing options. Setting up autopay ensures that you never miss a payment, avoiding late fees and maintaining a good credit history.
Customer Service
If you have questions or experience issues with any of your services, each utility provider has a dedicated customer service team. You can usually reach them via phone, email, or through their website’s contact page.
Related post: 10 Living in Houston – Proactive and Practical Tips
Conclusion
Setting up utilities in Houston may seem like a daunting task, but with the right information and planning, it can be a smooth process. From choosing your electricity provider to setting up gas, water, and internet services, this guide covers everything you need to know to get settled in your new home. By following the steps outlined here, you’ll have all your essential services up and running in no time, making your move to Houston much easier.
