Who We Are
Established in 2022, Hexa Property Management is a Houston-based property management company specializing in residential properties. We manage a growing portfolio of apartment communities and rental units, focusing on maximizing property value while delivering exceptional customer care.
As a global, remote-first team spanning Asia, Europe, the US, and Latin America, we bring diverse perspectives together to provide high-quality, multilingual service. Driven by a culture of learning, collaboration, and flexibility, we empower our team to grow and perform at their best—without the limits of traditional office structures.
Role Purpose:
We are looking for a proactive bilingual (English/Spanish) Tenant Support professional who takes full ownership of daily operations and drives service performance by ensuring maintenance requests, make-ready tasks, and lease renewals are completed within KPI timelines, while maintaining accurate tracking of move-ins, move-outs, and occupancy levels. This role plays a critical part in delivering high tenant satisfaction and retention through timely issue resolution, strong accountability, and continuous service improvement.
How We Work
This is a full-time, 100% remote position with Zoom meetings required during working hours.
- Monday to Friday: 9:30AM to 5:00PM (CDT) and Saturday: 9:30AM to 3:00PM (CDT)
- Total of 8 hours a day, 40 hours a week
What You Will Do
- Manage and track maintenance requests according with HEXA’s policies and KPIs.
- Coordinate with internal teams to resolve issues on time.
- Oversee make-ready tasks to prepare units for new tenants.
- Monitor and manage move-ins, move-outs, and occupancy updates accurately.
- Conduct and document move-in and move-out inspections.
- Support lease renewals and tenant retention.
- Respond to tenant concerns promptly, with a solution-oriented mindset.
- Maintain accurate records in property systems and CRM.
- Track and report occupancy, maintenance, and service performance.
- Ensure compliance with audit and reporting standards.
- Support community-related issues and resident communications.
- Participate in service improvement initiatives and operational projects.
- Assist with audits, reporting, and cross-team coordination as required.
What You Bring
- Background: Bachelor’s degree in Property Management, Business Administration; OR 2-3 years of experience in tenant services, customer service, property management, or a related operational role.
- Tools: Proficiency in property management software, CRM system and digital communication tools.
- Language: Excellent communication skills in English and Spanish (written and verbal).
- Remote Expertise: Proven experience in remote work; or, if new to remote, must demonstrate high tech-savviness and a fast, adaptable learning style.
What Success Look Like
- Maintenance and make-ready tasks are completed on time and within KPIs
- Move-ins, move-outs, inspections, and occupancy updates are accurate and well-coordinated
- Tenant issues are resolved promptly, supporting satisfaction and retention
- Records, reporting, and systems are accurate, compliant, and audit-ready
- Community communications and cross-team coordination run smoothly
What We Offer
- 8 Paid Holidays
- Paid Time Off (PTO): 16–39 days per year, based on tenure
- Seasonal Bonus: awarded during profitable periods or successful investments
- Unexpected Emergency Funds
- VitalCare Medical Assistance
- Staff Line of Credit (LOC)
- Vehicle ownership program (SPV level & above)
- After-life funds
- Professional development opportunities
Why HEXA Is Your Next Career Move
HEXA is a 100% remote workplace with tailored working hours, built for people who want a real, long-term career. We offer a generous 5-year benefits plan, always pay on time, and make sure every bit of value you bring is recognized and compensated. You can focus on your work with a peace of mind.
As HEXA works in a fast-moving, tech-driven environment, we look for people who are curious, adaptable, and always learning. If you care about professionalism, take ownership of your work, and enjoy improving how things are done, HEXA gives you solid pay, strong benefits, and clear opportunities to grow.
If this role interests you, we would be happy to receive your application.
